Questions about making an order

Unfortunately, most of the time it is not possible to change name and address details, but you can always try to contact us at [email protected] and we’ll see if there’s something we can do.

Unfortunately, most of the time it is not possible to add or remove items or change name and address details, but you can always try to contact us at [email protected] and we’ll see if there’s something we can do.

You should always receive an order confirmation to your email, immediately after your have ordered. Is your inbox full, did the order confirmation end up in spam or in the wrong folder or did you give us an incorrect email address when you ordered? Some free email programs do not let all email traffic through. Did you order logged in to your customer account? In that case, you can see your order history on your own customer account.

Please contact our customer service at [email protected]. It would be good if all emails relating to your purchase arrive.