We reserve the right to charge the costs for handling that arise in the case of unclaimed packages. Therefore we charge a fee of €12.90 if a package is not picked up.

Why didn’t you collect your parcel?
Did you regret the purchase?
Did you not receive a notification from the post office?
Is the information in you shipment incorrect (phone number and address)?
Did you not have time to pick up the parcel in time?
Did you not pick up your parcel due to illness or travel?