Shops and re-sellers
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Did you receive my order?
You should always receive an order confirmation to your email, immediately after you order is made. Is your inbox full, did the order confirmation end up in spam or in the wrong folder or did you give us an incorrect email address when you ordered? Some free email programs do not let all email traffic through. Did you order logged in to your customer account? In that case, you can see your order history on your customer account.
Please contact our customer service at [email protected]. It would be good if all emails relating to your purchase arrive.
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How and where are you clothes made?
Marie and her daughter Emelie design most of the garments in our shop. Our products are manufactured in Italy, Portugal, Nepal, Thailand and China. Here you can read our blog post about our craftsmen in Nepal (batik, embroidery, crochet and patchwork). The posts are available only in Swedish.
Marie check and approve the clothes before they go on sale, just to ensure that the garments are of good quality and fit. Our very own brand is designed to fit many different body shapes and sizes, and to work in many different seasons. Versatile garments are both durable and practical!
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I didn’t pick up my parcel. Why do I have to pay the delivery costs?
We reserve the right to charge the costs for handling that arise in the case of unclaimed packages. Therefore we charge a fee of €12.90 if a package is not picked up.
Why didn’t you collect your parcel?
Did you regret the purchase?
Did you not receive a notification from the post office?
Is the information in you shipment incorrect (phone number and address)?
Did you not have time to pick up the parcel in time?
Did you not pick up your parcel due to illness or travel? -
I just ordered, but I would like to change my adress or phone numer. Is this possible?
Unfortunately, most of the time it is not possible to change name and address details, but you can always try to contact us at [email protected] and we’ll see if there’s something we can do.
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I would like to make some changes to my order. Is this possible?
Unfortunately, most of the time it is not possible to add or remove items or change name and address details, but you can always try to contact us at [email protected] and we’ll see if there’s something we can do.
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What is the right size for me?
You can find our size chart at the bottom of each product page. There you can see the measurements and all our sizes. We have tested our clothes on bodies of different shapes and sizes before deciding on the sizes. Some garments are available in One size, e.g. M-2XL. (This means that this One size garment fits you from size M up to 2XL.) Marie, who is the model in most of the product images, is size XL and her length is 169 cm.
Here in our size guide, you can read more about how to proceed.
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Where can I shop Dress like Marie clothes?
You can order them here in our online store or find them in our shop in Mariehamn, Åland (Finland).
You can find all our re-sellers here. The retailers do not have all of our products in stock, only some of them.
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Where is my parcel? I have not received it yet.
Our delivery time in Finland is normally 3-7 working days, in Sweden 4-7 days. In Estonia the delivery time is approximately 2-4 days. If you live outside these countries the delivery time will unfortunately be longer.
Have you received a tracking code? Has it already gone beyond the estimated delivery time?
Contact our customer service! We are happy to help you!
[email protected] -
Why didn’t I get an order confirmation?
You should always receive an order confirmation to your email, immediately after your have ordered. Is your inbox full, did the order confirmation end up in spam or in the wrong folder or did you give us an incorrect email address when you ordered? Some free email programs do not let all email traffic through. Did you order logged in to your customer account? In that case, you can see your order history on your own customer account.
Please contact our customer service at [email protected]. It would be good if all emails relating to your purchase arrive.
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Why should I wash clothes before use?
At some point, certain types of garments can release some color and stain other garments in their surroundings. And to save the environment, we give washing tips before the accident happens. We want our clothes to last a long time, we want the colors to look good, so you can use the clothes for as long as possible. This is good for both the wallet and the environment.
It’s always good to wash the clothes that are closest to the skin before use – just to avoid chemicals. Of course, this applies to clothes in general and this is only a recommendation.