• Quick delivery & free returns
  • Shipping order within 24 h
  • Fast and helpful customer service

TERMS AND CONDITIONS OF USE


PAYMENT ALTERNATIVES

1. KLARNA

Pay now with direct payment, later with Klarna invoice or through Klarna instalment solution.

When you pay with Klarna invoice you buy easily and safely. Klarna is one of Europe's largest banks and offers secure and easy payment solutions. Our claim is therefore transferred to our partner Klarna, which in turn transfers the claim to Nordea Finans Sverige AB (publ). Invoice payment is offered in cooperation with Klarna.

You never need to provide your card details and always pay after you have received your goods. At least 14 days returns policy.

To get the Klarna invoice, you must provide your full social security number and this is stored in Klarnas customer register. If you do not want to provide your entire social security number or if Klarna rejects it at the time of purchase, please refer to one of the other payment options (see 2. Credit Card, 3. PayPal) or the direct payment option.

Delivery invoice is sent to the e-mail adress you registered. NOTE! The invoice will be sent to the e-mail address you provide when ordering. Paper invoices can be ordered via Klarna.

If you have any questions about exchanges / returns and complaints, please contact Dress like Marie's customer service info@dresslikemarie.com, but if you have chosen to pay by invoice or Klarna account and have questions about the payment (due dates, account numbers, etc.) please contact Klarnas customer service directly. Klarnas customer service:

Klarnas customer service is available weekdays at 8-18 on number 09-425 997 71. You can also contact the chat (Finland: www.klarna.com/fi/asiakaspalvelu/ Sweden: www.klarna.com/se/kundservice/ ), which is open weekdays or by e-mail info@klarna.fi. The quickest way to get help is via chat or by phone.

2.CREDIT CARD

Pay securely and smoothly with Visa or MasterCard. When making a card payment, there are no fees. All card management is encrypted (SSL) and no card data is stored with us. If the balance is not available in the account at the time of purchase, the purchase will not be approved.

3. PAYPAL

Pay faster and safer by using PayPal. You can choose to fund your payment from your PayPal balance or through a payment or credit card linked to your PayPal account. For more information go to www.paypal.com.



DELIVERY

FINLAND:
The freight in Finland is from 4,90 € and delivery time is approximately 2-5 days. In Åland we have free delivery!
Free returns and exchanges!

SWEDEN:
The freight in Sweden is from 4,90 € / 49 SEK and delivery time is approximately 4-7 days. Free returns and exchanges!

The freight in other countries within EU is from 7,90 € / 79 SEK.

You always have 14 days to make any returns necessary! Once we receive your order, a confirmation order will be sent to your e-mail. Save the confirmation if you need to be in touch with our customer service.


Living outside EU?
We also deliver abroad, please contact us for more information!



EXCHANGES AND RETURNS

You have the right to return or exchange fault-free products. We have free return for 14 days including sale products. Exchange and return of a product is costless for those who live in Finland and Sweden.

If you want to exchange or return a product and you live in Finland, do this:

Follow the return instructions that were included in your purchase and inform us through e-mail at retur@dresslikemarie.com. Include your order number and what product you want to return or exchange. Feel free to write your reason for your return (too big, too small, didnt meet your expectations etc.)

If you want to exchange or return a product and you live outside of Finland, do this:

Contact us through e-mail at retur@dresslikemarie.com and you will get further instructions on what to do.

When we receive the return we will confirm to you and will make a repayment to your account/payment card within 30 days. If you choose Klarna as your payment alternative, you can of course remove the amount of money of the products that you will return and only pay for the items you keep.

You are personally responsible for your return to arrive to us - save all your receipts.

If you choose to return a product from a "Buy one, get one free" deal or from one of our "package deals" you have to pay full price for the free products that you choose to keep if you break the package terms.

You can also exchange/return your product at any of our Dress like Marie stores.

Have you bought something in one of our stores? Please return/exchange and reclaim directly in the store.



RECLAMATION AND DISPUTES

If you find that your product are damaged or fraudulent in any way, you as a customer have the right to reclaim your product and then be reimbursed for any costs in the event of a complaint. Complaints and transport damages should be notified as soon as they are discovered but within a reasonable time.

In case of dispute, we will follow the recommendations of the General Complaints Board.



UNCOLLECTED PARCELS 

We reserve the right to charge the costs for the handling fee that arise when a package has not been picked up (return shipping, expedition costs etc.) Therefore we will charge 12,90 / 129 SEK if a package is not collected. It is therefore important that you always collect your parcel, even if you regret a purchase and want to return the products. In that instance, you first need to pick up the package and thereafter return it accordingly to the instructions given by us.



WE CARE ABOUT NATURE

At Dress like Marie we are always seeking new ways to reduce our impact.

  • We avoid unnecessary packing materials from the factory to the end customer. If it's not essential we simply won't use it.
  • We often recycle packaging materials and stay clear of single use plastics.
  • We have incorporated a long term use into our design process. This means that many of our garments have to be good quality, long lasting and be styled on many occasions throughout the year.
  • We provide care instructions that encourage garments to be washed less and used with special wash bags that prevent microfibers entering water supply. See our washing bags.
  • Another upside to our designed garments is that we can control the manufacturing and supply chain. We have taken the time to carefully select European factories and parters that share our values about environmental sustainability. We have regularly visited and learned the processes so that we are confident that any chemicals used in making our garments are handled in safest way possible.
  • Styling is at the core of everything we strive for. A central goal as a company is to inspire our customers to be creative in using garments for many occasions. We often talk about 'minimum closet time' when we are planning and designing collections.
  • Our Online Styling Test has contributed to less returns and in turn less transportation. It's a win win. We reduce our impact on nature, and in turn work with you to achieve an ideal look for all occasions.


HANDLING OF YOUR PERSONAL DATA (GDPR)

Dress like Marie commits to respect and protect your personal integrity in accordance with applicable legislation, industry standards and other relevant rules and regulations. We have updated our Privacy Policy to provide increased clarity and comply with the new European Union´s Data Protection Regulation (GDPR). The records that is stored in our database is data that you hav given us through ordering products/newsletters or while creating your customer account. We also use cookies to help your experience be as smooth as possible while browsing our web shop (no personal information stored).

When you shop at Dress like Marie, we store the following information:

  • First- and surname
  • E-mail address
  • Home address
  • Phone number
  • Previously ordered products


We never have access to your card details or other bank information that you give when you choose to pay through Klarna, PayPal or invoice. Information is never disclosed to any third party. If you don't want us to save your contact details, purchase history or if you don't want to subscribe to our newsletter, feel free to contact us or cancel your subscription.




Concept II AB,
2486741-8